A grievance procedure in a unionized workplace provides a formal mechanism for:

Question

Accepted Answer

Resolving disputes about the interpretation or application of the collective bargaining agreement. A grievance procedure provides a formal, multi-step mechanism for resolving disputes between employees (or the union) and management regarding the interpretation or application of the collective bargaining agreement. Typical steps progress from informal discussion with the immediate supervisor through progressively higher levels of management and union representation, often culminating in binding arbitration if the dispute remains unresolved.

Recruiting new union members is an organizing activity that is separate from the contractual dispute resolution process. Negotiating new contract terms during the contract period describes mid-term bargaining or contract reopening, not the grievance process that addresses issues under the existing agreement. Conducting performance evaluations is a management function that operates independently from the grievance procedure, though evaluation outcomes may sometimes become the subject of a grievance.

Grievance procedures are an important labor relations concept on the DSST Human Resource Management exam. Students should understand the typical steps in a grievance procedure, the role of the union steward, the concept of binding arbitration as the final step, and how effective grievance handling contributes to positive labor-management relations and workplace justice.

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